Tyrone Williams
02/07/2021
If it wasn't for the delightful hostess (Laura) who greeted me when I entered to restaurant section, this would have been a one-year review. I am a regular at the Cactus and Bermuda location. I came into this location, for breakfast, only because it is across the street from my office. I went into the bar section, found a machine I wanted to play and waited for the bartender to acknowledge me. I sat there for what felt like 5 minutes. I wanted to place my order, go to the restroom and come back and play, while I waited on my food. He never came over. He continued doing whatever paperwork he was doing. I could not wait any longer. So, I went to the restroom and deliberately walked past him. This is when he finally spoke to me and said hi. When I return from the restroom, a patron is, now, seated at the machine I wanted to play. I sit next to this customer. Finally, the bartender returns behind the bar, proceeds to greet this customer by name (Bruce) and take his drink order. I, immediately, walked out. The hostess, in the restaurant, acknowledged me again. So, I placed my order with her. I promise you that I will never return to this bar, if this is the kind of service your bartenders give to new people. I was advised that he was a relief bartender. That should not matter. I see relief bartenders, at Cactus and Bermuda, all of the time. They are always attentive and responsive. They greet you, as soon as you walk in, and it does not take several minutes for them to get you, unless the bar is extremely busy. This is so crazy.