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This hotel is barely open. They're heavily understaffed, many of the amenities are closed during the week, there isn't room service or cleaning staff available on the daily, and the casino floor is greatly lacking (as a Reno native, I was thoroughly unimpressed). I stayed in a suite and they didn't even provide glassware of any kind, just a few paper coffee cups. The staff that presently works there are grating. The only reason I'm not giving them a 1-star is because of the Ciera Chophouse. If I was just reviewing the restaurant, I'd give them 6 out of 5 stars. Their staff was incredibly friendly, funny, and attentive. The food was excellent, arguably the best around the Lake. Definitely order the black and white martini, you'll be astounded. But despite how great the restaurant is, it can't bring up my rating for this hotel further than 2-stars. I'm sure the hotel will be nice when it's actually open for real.

Booked a premium room with a Full Lake view and King Bed, and they gave us a Garage View with 2 Queen Beds. They said they were fully booked and it is first come basis. And the staff there lied that Booking.com had sent them a reservation for 2 Queen beds and I had to show them my proof of booking. The staff were very unprofessionally and tried to lie a lot and say that this was within their "policy". I highly suggest that no you don't book here and there is a good chance you won't get what you paid for.

Had a good time. Rooms were clean. Staff was helpful and patient when my wife and I were probably less then agreeable at times. Got all the drinks we could handle playing Black jack. Better quality drinks then the other near by resorts and you actually get served while playing.

No room service no jacuzzi room was just ok.

Machines tight and not many to choose from. Tables to high.