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Had a problem at check in. Immediately handled by management. Bartender makes a good drink and food was good at the 2 out of 3 restaurants I visited.

Slow check-in but otherwise good service and hotel. WiFi could be improved.

A hidden resort you would never expect from the road

This hotel was once an excellent property. However it needs maintenance. They also tried to charge me a resort fee that was never disclosed to me anywhere until checkout. The restaurant food sucks eat outside. Absolutely no taste. All these things being said the hotel itself is beautiful for an average person who doesn't know any better. Next time I'm staying at the Sheraton where they know how to take care of guests. Not the end of the world to stay here just not a five star hotel. This hotel does have a casino that's connected to it if that's important to you. Transportation is excellent at this hotel.

Clean, well appointed rooms. Breakfast buffet is not bad. You can order omlettes as part of the buffet which is important since their scrambled eggs at the buffet are much too runny for my liking. Terrace restaurant is excellent. Nice pools. Many activities for kids. Very little help is available for booking excursions outside of the falls which was disappointing (the little concierge office seems essentially useless to us), but overall it was a great experience