Robert Bettencourt
27/04/2019
This cruise line may is set apart from the ordinary in a very distinct manner. My experience with them dates back to having a "nightmare" of a Hong Kong / Vietnam / Bangkok itinerary on the Legend, A ship unworthy of carrying passengers ( in disrepair, old , dysfunctional ) , in their feckless manner of handling multiple complaints aboard, they gave guests a $500 credit ( simply known as a bounce back ) for a future cruise.... while attempting to use it , was told it is a $250 per passenger ( same passengers must go, it expires, and is not transferable ). The customer service from Seattle (corperate culture ) is such sham ,they don't care who they are speaking with, given I am retired, have cruised 50 plus times, and can soundly proclaim this is the worst cruise line on the water!