Megan Romero
08/01/2020
I didn't go into the casino, we only stayed in the rooms, the smell of smoke hits you the minute you walk in the front door. My family ate at the restaurant, the food wasn't too bad but the service was horrible. The waitress was not friendly at all. When we left there I realized I left a pair of boots in the room. When I called I had a horrible experiences with trying to get them back, first they told me that I didn't leave any thing in the room, until I got persistint with them they then looked and conveniently found them. The girls in housekeeping were very rude every time I called and tried to talk to them about it. One lady even told me repeatedly that she "knows nothing, nothing at all" before even letting me explain what I was trying to say. The only great service I had was with Cathy who must work at the front desk. She assured me that she could send me my boots and was very friendly every time I talked to her. Thanks to her I don't have to go buy me another pair of $200 boots and it only cost me $9 to get them shipped.