06/16/21: I stayed 2 nights at the Westin in room 1653. Things have improved since I last stayed over 2 years ago. The bathroom was remodeled and there was a nice clean shower. Room was much quieter and service was friendly and fast.
2019 -Good things:
Service - Francisco, at the front desk, and Tony, a service operator, were both very nice and offered great service.
Amenities - There's a Starbucks and an Enterprise on site, which can be handy for travelers. I only got coffee at Starbucks.
Lobby/Bar - The lobby was designed well. It had a cool vibe to it. I didn't go to the bar, but looked nice as well.
Valet - Valet wasn't friendly either. There was no greetings or service provided the 3 1/2 days I was there by valet.
Room - My room, 1031, was below what I would expect from the Westin. The room looked dated and was extremely noisy. I could clearly hear the conversations going on next door. Hallway traffic, at times, was also loud.
Bathroom - The shower tiles need to be cleaned. There's was mildew in the grout in multiple spots. Gross! Also, after a 15 minute shower, the water (about 2 inches) took a very long time to drain. Gross! The towels were not that great as well.
Location - I also wouldn't stay at this hotel alone again due to the somewhat sketchy location.