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🚩Sunday 5 am I refused get inside after 20 min waited in que .
Abusing , Absolutely unwelcoming tired not smiling receptionist Jay or Joy.
She was so rude unfair.
Bec she smelt alcohol breath of my friend staying next to me breathing on her slippy tired face.. she could not see even postcode on form started abuse and she stressing clients out
. ??'?Showing her attitude and spoil all our night ,.
U don't need all of this I came to relax and have good time with friends but instead being abused stressed out .

Had to complain to manager as she got me to the tears😿.
Never come back in this place and don't suggest anyone ever entry to Gloucester road

seems Asian female receptionist doesn't like white people

Really good place, I recommend,
Came with you friends, family or date
Be careful to your money 😉

The reception lied about they don't have the daily golden give away promotion anymore, I can see they have it in the website, the other venue still do this promotion. If I was not the hour first five entering customer then it's my bad, but I am ! Then when I went inside, the slot machine always full, not many options, a corner full of people, the social distancing basically impossible. Very small casino compared to others. Too small too crowded if you're going to play slot. Many guests don't wear mask even their stuff. I Don't feel safe .

Really good with the hygiene there, screens up and masks on most people. A fun experience!

Completely computerised. Unsafe brand and witnessed here, Victoria and piccadilly.
I witnessed the manager, target certain gamblers. The communication between him, the controller and on previous visits the games technicians. The movement of the ball when certain players play gives alot away. Also staffs faces. This brand is absolutely illegal. Ive reported them them to the gaming commission. Many regulars have stopped coming here as there behaviour towards customers is getting worse.