This is the kind of place that's been around for decades, yet it stands the test of time.
If you're expecting to be waited on hand and foot, move along, because they are busy enough that you will do well to be assertive on getting shoes and a lane.
That being said, I have always had a relaxed and pleasant experience here.
On a busy Friday night our lane had jammed balls several times, but all resolved within minutes.
If you're upset, grab a beer or choose a song on the jukebox, because it's not worth getting worked up about. Soon enough the game is on and you can hurl that ball as hard as you can down the lane at the mocking pins.
Enjoy a game or two!