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The front desk girl to whom I inquired with was borderline rude. I was trying to confirm some room details with her, but I felt she was dismissive. Instead of simply answering my queries, she told me to go to their website and make a reservation there. She even directed me to use their telephone and asked me to dial some number - telephone did not have number buttons - and call the reservations to book a room. I did manage to book our reservation online, since the front desk person wasn't able to help me with it. But I should have been able to talk to someone regarding my inquiries. As a result, we learned that our room didn't have a bathtub only when we got there.

Room still looked great, clean, and comfy. No NETFLIX though, they only have cable. The bidet's pressure was also a huge problem. Pressure was too strong to the point it felt like a power washer and I'm not kidding, it really hurt. As for the service after checking in, it was great but we wish they could extend that even before you've booked your reservation.

That initial experience really stuck with us so not really sure we'll visit again.

Location is in the water so great. During my stay the pool was closed for renovation. The staff were super friendly and helpful. The hotel seems very dated and worn. Internet speed is OK but my Internet dropped on and off from time to time. I looked at the room service menu and it was very basic and I recall only one local dish on offer. It was a very limiting menu so I ended up ordering food delivery instead. Normally they allegedly have an incredible buffet dinner in told but its closed due to the scamdemic. I only stayed one night and I'd describe it as adequate. Shower is mouldy

Great hotel. Well grommed and well trained staff. Pool and the view of the sea is value added thing if you stay. Overall beautiful when you compare with other hotels around manila.

Our family loves Sofitel. We usually go here every year when we were still in the Philippines. Great view and wonderful staff. It's a good thing we checked in again when we came back from US last Jan 2020 before the pandemic began. We can't wait to visit again.

Every time we are in Manila, we stay at the Sofitel. The staff are very gracious. They remember us and gave us excellent service all the time. My youngest daughter refers to Sofitel us her summer house in Manila. We have many great memories there. E recommend this hotel to anyone who's planning to visit Manila. The buffet spread is amazing, the view of Manila Bay is picturesque.