Jose Robles
23/02/2021
I placed a reservation for a king bed in a non smoking room... I checked in and was told that there were no rooms above the 7th floor, the pin pad machine was down and it took about ten minutes to finish the transaction after the person checked with what I assumed was the manager. My sister in law checks in 5 minutes behind me and was able to get a room closer to our party so the attendee lied. I get to my room and it was really outdated, had what looked like two full beds, smelled of smoke and there was a camera package underneath the bed. They must not have cleaned much. My sister in laws room was on the 21st floor and and looked nice, had a king bed, nice TV and nice shower. When I complained, lady didn't do anything...
Update: I booked a 3 night stay on 2/20/21. The room i was given this time was a players suite on the 33rd floor. This room was Amazing! It was 100 percent better from our last stay. It was good to dine inside restaurants, almost felt like back to normal. Will definitely be back.