Find Casinos near Me

The hotel and casino were above average but so was the cost. Rooms are top notch, large and clean. Room service quick and friendly. Restaurants slow in service but with a menu to please all. Again pricey but excellent quality. Casino area large and shopping was mall like. Easy to leave hotel and go to the larger casino area mainly for day players. Check out website for pictures and details.

Wonderful experience in every area. Positive at check in where they got me close to the elevator. The seal on the room door that the room was sanitized was very positive. Everything in the room was for comfort and they succeeded above and beyond. Rise Kitchen was terrific in both food and service. The server on the first day was super. I wish I knew her name but I do know that she has been there for 15 years. She had coffee in the cup before I had a chance to ask for it. Molly was my server on the second day and she was great as well. The casino was so much fun. It has a wonderful assortment of games and attendants who are quick to fix a problem (paper out). Great variety of shops and stores. Perfect one stop vacation spot.

What a disappointment. Visited from the local area for the casino. My husband and I showed up about 9:30pm. We waited online to get one of the points cards. I saw a sign saying money could be added for easier access at the slots. I added $50 to each of our cards. We get to the slots and my cards pin is locked. I go re-wait online to fix my pin. Apparently the pin can't be repeating digits or your birthday, mine was both which I wasn't told in the first try. After loading the money on our cards, it was not transferring to the slots. We went to the cashiers line and were sent to find someone working on the floor. We found a staff member who was super nice but spent about 30 mins going back and forth between us and his manager to not even find us an answer as to why our money wasn't transferring over. Apparently these cards are new and don't have much use so nobody knows anything about them. We were each given a $10 drink voucher (which doesn't even cover the extremely over priced drink cost) because we had to keep waiting and then had to wait on a long line at the bar. Then, the casino is so crowded you can't even sit at a table or play the slots you desire. There's not even a real roulette table... ridiculous. Finally we found a slot machine we were interested in so we sit down and guess what, it was broken !! Ha ha. Needless to say, we left about 1 am after we figured the universe was trying to tell us to go home. So in the end, we wasted over 3 hours of our time getting help and waiting on lines to play about 5 minutes on one slot machine. Good luck if you plan to go! Definitely do not use the play card, my best advice.

This review is from a previous stay a couple of months ago:

The rooms are nice and clean. I have had no issues with the accommodation. The front desk associate who facilitated my check in was very nice and friendly. He is from Egypt I believe.

Now on to the reason why my rating sits at 2-Stars:

The machines are tight and their Players Club agents are mostly rude. I have had several encounters with their agents wherein I felt belittled and insulted. On one occasion, the Promotions Department offered me a $75 free play in lieu of the gift card they were giving away. When the free play did not load on my card after about 30 minutes, I went to the Players Club, the agent was rude and was insisting that I was not even supposed to get it because I came in late. He based it on the fact that I checked into the room after the promotion was over. I explained to him that I was in the casino before the promotion ended and I just did not check in right away. He kept insisting that I was not supposed to get the free play and that Promotions would not give $75 free play but $60. He was insinuating that I was making it up. After a few exchanges, he finally yelled at me "Do you want the free play or not!" and just stared at me condescendingly. Taken aback, I asked for the manager. He came out after about 10 minutes and basically told me the same thing.

Feeling exhausted and disappointed at how they are handling the situation, I just finally let go. The manager said someone would get back at me. When they finally called me, they basically just offered the difference of $15 and never apologized at how the Players Club agent and manager treated me. They sent me an email survey but after replying, no one ever called me back. There were many other occasion wherein I felt that they could have handled the situation better. I am not asking for any compensation but just to be treated fairly. I have worked in hotel operations since 2000 and know that the customer service I get from Hard Rock Tampa is was below the standards of a good and quality customer service.

Magnificent casino and world class. Huge array of slot machines equipped with the latest digital technology. Table games are numerous with a great variety of games. Surprisingly, food prices are sky high although quality is above average. Most slots are penny or two with minimum of .30 per line. Casino although huge, it is well laid out with directional signs in strategic locations. Although it's not a Mirage, it's still has its charm.