Location, amenities, and customer service, the 3 most important things to consider when I travel with my family. All 3 were awesome during our stay. The one thing that stuck out the most the young lady at the front desk Raisa/Ms.Perez, she was absolutely amazing and so accommodating. Any issues we encountered she was able to get resolved. Anything we needed she help us get, although I was one of many guest Ms.Perez always made me feel like I was the most important guest at that moment. I never felt rushed or felt any attitude from her even when I was frustrated about our room mix up. I will always come back and recommend this resort and it's all because of Ms. Perez. Her professionalism, friendly demeanor, proactive attitude are all traits of someone who understands hospitality and taking care of their guest. A 1000 times thank you Ms. Perez and to Ms. Olga for helping us get the hot water issue taking care of.
Everyone at the hostel was amazing casino staff, breakfast staff, security guards, etc.