I have a service animal and every time I go to Wendover I take my 🐕 to check in and tell them that I have a service animal in my room. Two months ago I went to the Rainbow and left no problem. I decided to go back to the Rainbow because they offered me comps and free play.
I called in as usual and set up a room for Sunday night and no one told me that I had a negative 75 dollars listed under my name for having a dog in my room. Not a service animal but a dog. I went to eat with some friends how embarrassing it was for me to find out I did not have enough money for the food I had eaten on my comp card.
I remember when leaving the maid saw me bring a dog out of the room that is the reason they considered charging me the extra for having a dog in my room. My service animal is with me all the time. My service animal had not soiled any where and does not bark or cause any problems. There was a lack of communication between the front desk and the maid service. I talked with the slot host then the pit boss both of them told me I would have to talk with maid service the next day. Is it legal to back charge someone for a previous time you attended? You wont see me ever at the rainbow again.