Jeanie Campbell
18/05/2021
I love the casino floor staff, the dealers are friendly, the pitbosses are very professional, the cage staff are just darling! HOWEVER, the bartender at the casino tonight is absolutely horrendous and rude. I am very reasonable and patient, I understand people get busy. What I just witnessed and apart of has me completely upset! This older man in a wheel chair asked for just a cup of ice while the bartender was at the ice machine and she said sorry sir it will be 5 minutes. I had to ask for salt and pepper three times while she looked at me ignored me then for 2 minutes and said, "excuse me is there anything else you want while I have to walk all the way down there"? I just have never been treated so poorly by someone in the hospitality industry. This casino would have a higher rating if their hospitality personnel was hospitable! Ugh!