Not up to resort standards!
1. Upon arrival checking in there was no one to escort us to our room and there was no explanation on where facilities such as pool, casino OR our room was. For a resort such as yours I would expect an escort with baggage handlers.
2. HALF of your restaurants and day spa were closed and there was no warning upon arrival. We had to go into the city for another day spa and for restaurant diversity. We stayed at your resort for a reason and this variety was not met, nor was any vouchers given for the inconvenience of the renovations. Very disappointing indeed.
3. Included in this disappointment was the hours of service your restaurants had which was to close at 2pm and not open again until 5pm, forcing us to order room service with then a $5 charge!!
4. We stayed in a deluxe spa room and the toilet seat was broken (this was changed) and the room was definitely not as seen in pictures.
Over our 3 night stay we were totally disappointed with the resort and service provided.
The infinity pool bar is only known fridays and Saturdays as well!
Please be more considerate of your guest who pay top dollar to stay here and expect impeccable experiences.