Booked our stay online. Arrived to property to be told that we could not have our booked room because the front desk woman was holding it for her managers friend. The front desk attendant told me she was sorry she forgot to block it off online and that the other person would get the room because her manager needed it for them. She kept repeating it was her fault and she didn't block the room. Then I was told that it was not their fault, it was mine. That I didn't understand the situation. The woman kept calling me baby and honey. It was a complete lack of respect. I've never been so disappointed in somewhere to stay. Employees doing favors for friends and screwing others out of their booked room. Not a place I would return too.