The front desk was prompt but did not really explain anything about the hotel. It took someone walking around with a pool noodle for me to know that there was a pool. I had to find the restaurant and bars on my own. The room was fine other than the fact that the room had a strong musky smell. The elevator area on our floor smelled strongly of cigarette smoke. The one silver lining was Maurice, our shuttle driver. If I could rate him, I would give him 5 stars.