Mapped Memories14
25/06/2021
1. The rooms are severely outdated and felt dirty.
2. The shower water was cold and the sink water sprayed out ridiculously. I asked for maintenance to fix the issue and they came and was unable to solve the problem. In addition, I had to follow up myself about the shower water still being cold and no one assisted until the very last day of our trip.
3. The activities for the kids and sailboat was all canceled. Left with just the beach, pool, and kayaking.
4. The food was horrible especially the buffet. The food in the restaurants were decent but still lacked the Caribbean flavor (very commercial like food).
5. The staff was somewhat pleasant at times. The cooks lied and said there was no more fried fish, but there was.
6. The hotel ran out of buns, mint leaves, vegetable burgers, blue liquor, fried fish, mangoes, popcorn, strawberry ice cream, and etc. They restocked the fried fish, strawberry ice cream, and blue liquor a little later during our stay.
7. The ice cream machine may have been old and outdated because the ice cream was smelting as soon as she put it in the cone.
8. I would call for towels and they would send it up 6 hrs later (after we took a shower and left to go downstairs).
9. The air condition went out and the toilet broke. They finally fixed the issues after complaining multiple times.
10. Called for housekeeping to change bed linen and they never came. In addition, they had an attitude to do their job.
11. When checking in...I never received any information about the resort. When I complained about it they finally (on the last day) gave us a brochure about the different amenities and times they are open.
I wouldn't recommend this place. Very outdated and not worth the money. Just save up and go to a better resort.