My wife and I stayed for three nights in the summer of 2021.
-The Room's A/C worked very well. It can get hot in the Black Hills, so a nice cool room is key for comfort.
-The jewel-in-the-crown for this hotel is its parking garage. Parking in deadwood is a serious challenge for visitors; I chose this location because of its ease of parking for guests.
-The lobby is beautiful and the building has historic elements dating back to the mining era.
-While limited and dated, there is a single washer and dryer available on the second floor for guest laundry.
-As other reviewers mentioned, there was no maid service for our multi-night stay, which meant we were emptying our own waste bins. Normally, that's not an issue, but when spending the amount of money required to stay at this establishment, it felt a bit ridiculous.
-Food that was served to another room in our corridor was left out in the hall for more than 12 hours, which did not smell good.
-Our room was acceptable, though the hotel could use a refresh. Our second floor room did have pealing wallpaper, and the hallway sconces used both soft white and pure white bulbs (which, for those of you with a hint of OCD like myself, you'll find to be really distracting).
-The standard 37-inch television in these rooms seems rather small in this day and age. I also agree with other reviewers that walking through the hotel Casino to get to the actual hotel is awkward.
-Front desk staff did not seem to enjoy their jobs. The woman who checked us in didn't seem happy to see us; she muttered under her breathe several times (we checked in at 3:15pm, check-in time was 3:00pm) and generally acted as if my presence was a nuisance to her. I watched other front desk staff be rather disinterested in the guests. Never once did I see a staff member rise from their chairs to speak with guests. On several occasions I observed a desk attendant communicate with guests without ever looking up from his computer (as if he was too busy to address the guest with eye contact). Generally, by the end of the stay I was actually avoiding asking questions at the front desk, and I get the sense that's the way the front desk attendants would prefer it.
-You'll be paying a lot to stay at this establishment. For us, the ability to have safe and readily-available parking was the major selling point, and we accepted the high price in exchange for the piece of mind the Mountain Grand parking garage provided. Some cosmetic updates and improvement in front desk staff training will really turn this place into a "gem" for Deadwood.
-If my wife and I return to Deadwood, we might seek out some private B & B's in the residential area near Mt. Moriah.