Our room had been recently renovated, but it looks like not all rooms have been. Check in is a self check in kiosk with one employee available to help out if needed. The directions that printed said go to the Lake Tower elevators, which we didn't see a sign for and when we asked we were directed to the Tahoe Tower elevator. Most of the hotel looks well maintained but not the newest and staff are helpful when asked questions. For the price, I am happy with what we got.