We had to wait almost a extra 3hrs after check-in time to get our room. They only had one receptionist at the counter so we had to wait in a long line each time to speak to her. Once we got our room it was nice but no one would answer the phone at the counter when we called for a question. Their was an old used coffee filter left in our coffee machine. The second night we push the button for room service to take care of our room. We was gone the whole day into the late night, the light was still on and room service never stepped in our room. Only 2 staff members at the counter was polite, the first white lady we spoke with and the very last black lady on our last night. Their was a couple of black ladies at the counter we spoke with in between the time we was their that wasn't polite at all. But we rate it a 2 cause the room was nice and our water was hot.