I'm not rating this place low according to the stale smell of cigarette smoke that hits you the second you walk in. It's in Nevada, I expected that. It's the rest. I paid over $1000 to stay here two nights. I've stayed in better rooms for less than $200. The staff have been unfriendly to say the least. Room service was rude, the people at the bar were rude...they act like you are doing them a favor. The winning averages of the slots are terrible too. I expect to lose money at a casino, it happens. But along the way, I expect to enjoy the other stuff. You're paying for the experience, unless you strike gold. I've visited hard rock hotels all over the globe, and I've always had great experiences. It's why I booked this place for my first visit to Tahoe. What an utter disappointment. I put the AC in my room to 65 degrees when I arrived 6 hours ago. I just got back and it's at 72 degrees, which is hotter than when I arrived. I should probably ask for some kind of refund, but to be honest, I'm over it. This place is a dump, and I have no plans to rebook. My overall opinion of hard rock as a franchise has also swan dived. Tahoe is a beautiful place. Don't make my mistake and book at this hotel, pick another. Whoever is managing this place needs a pep talk with employees, and fast.