Hôtel Le Phoebus Garden & Spa
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Léa Milan
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Pascal Henot
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
- Photo courtesy of Hôtel Le Phoebus Garden & Spa ***
Hôtel Le Phoebus Garden & Spa
26 Boulevard de Planasse, 11430 Gruissan, France
The Hôtel Le Phoebus Garden & Spa is in Gruissan, where you can play the slots. They also have accommodation so you can stay the night if you wish! This venue has an average rating of 3.6 out of 424 reviews, with the lastest ratings being between 1 and 5. It appears there are mixed reviews for the Hôtel Le Phoebus Garden & Spa.Opening hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
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Opening hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
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Latest reviews
06/04/2021
Expensiv, not in a good shape. Bad breakfast
20/02/2021
Correct
26/02/2020
Bed fine, breakfast fine, staff friendly, shower hot.
Nothing else was any good. We will never go there again..
1. We were booked into a room by reception. When we got there 5 mins later. Someone else's cases and stuff was in the room, the bed unmade etc. So we had to rearrange with reception. Hassle.
2. TV didn't work well. Problems - only 5 TV's anywhere in the whole hotel could have TV2 for the rugby? Picture shuddered. eg whenever we turned a light on in the bathroom etc. sometimes just blacked out for 5 or ten minutes. Maint man arrived. He said loose electrical cables and TV ariel cable running next to electric cables were the problem. Scary. Apparently no other TV's in the hotel available or working. We missed most of the second half of the rugby. We would not have booked if we knew there was such bad service and quality.
3. WC toilet paper sheets in nice dispenser. At 4am, they stopped dispensing. After several minutes dismantling the dispenser, I saw it had been loaded inconsistently, and I tidied it up and continued.
4. When we booked, the telephone staff were awful. Got restaurant details very wrong for us and attitude very poor.
5. Explained all this to staff as it went along, got no apologies or offers of eg free breakfast, or a discount if we ever booked again - NOTHING. They just wanted a list of problems to give to the repairman and cleaners.
Nothing else was any good. We will never go there again..
1. We were booked into a room by reception. When we got there 5 mins later. Someone else's cases and stuff was in the room, the bed unmade etc. So we had to rearrange with reception. Hassle.
2. TV didn't work well. Problems - only 5 TV's anywhere in the whole hotel could have TV2 for the rugby? Picture shuddered. eg whenever we turned a light on in the bathroom etc. sometimes just blacked out for 5 or ten minutes. Maint man arrived. He said loose electrical cables and TV ariel cable running next to electric cables were the problem. Scary. Apparently no other TV's in the hotel available or working. We missed most of the second half of the rugby. We would not have booked if we knew there was such bad service and quality.
3. WC toilet paper sheets in nice dispenser. At 4am, they stopped dispensing. After several minutes dismantling the dispenser, I saw it had been loaded inconsistently, and I tidied it up and continued.
4. When we booked, the telephone staff were awful. Got restaurant details very wrong for us and attitude very poor.
5. Explained all this to staff as it went along, got no apologies or offers of eg free breakfast, or a discount if we ever booked again - NOTHING. They just wanted a list of problems to give to the repairman and cleaners.
15/01/2020
Used to be good when part of the Best Western chain, stayed here for many years, but now all they want is your money! Everything is extra. Had to cancel booking as our elderly dog became ill, even with 20 days notice they would not return our sizable deposit. They had plenty of time to rebook the room and probably did! It wasn't even in a busy time of year...Oct/Nov time. Shall not be booking with them again.
12/08/2018
Incredibly kind staff! Lovely pool! Delicious breakfast! Conveniently located! One evening after office was closed, I realized my pass key for my room was locked in my room. Someone came ever so quickly back to hotel to give me another key! Very grateful to such efficient and speedy help!
