Having been to many Grosvenor floors, this was is far better than the neighbouring one in the town centre of Reading. However, with it opening after a long awaited Covid barrier, the service to get a drink was painfully slow & took some of pace away from hitting the bar & getting back on the floor. My other sore point was that when starting on the first roulette table they didn't inform of the outside stakes until they slid my chips, by which point it was too late as I had committed, but a little heads up would of been a nice touch. In addition one of the young staff members was a little short of customer service having had to move out of his way when carrying an empty tray (which I observed most of the night I was there (nothing worse than someone being busy doing nothing)).
I'll undoubtedly go again but there is plenty of opportunity for improvement & to have a better experience.