I went in and I had a problem cashing out on my account. And the quick service of the manager there she was so such a lovely lady in to resolving the matter quick. So friendly and polite. And a beautiful smile. Staff are absolutely friendly. It's a lovely place to go and enjoy yourself. With friends or family. As I went with my husband and we always have a great time. I love the fact you have a bar. Hot drinks complimentary. Nice environment to be in. Cinema near by . Restaurants, wine bars on broad Street. You got hotels there if you coming from another town. It's amazing. Highly recommended Grosvenor Casino. And many offers they have on. Free to make a membership. Just don't forget to take 2 IDs. As you will need passport and driver's licence to.