Grandhotel Pupp

Grandhotel Pupp

Mírové nám. 2, 360 01 Karlovy Vary, Czechia

The Grandhotel Pupp is a casino in Karlovy Vary, where you can play the slots. They also have poker. There is also accommodation so you can stay the night if you wish! This venue has an average rating of 4.6 out of 4210 reviews, with the lastest ratings being between 1 and 5. It appears there are mixed reviews for the Grandhotel Pupp.

Opening hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Opening hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Latest reviews

Bhavana Joshi
21/07/2021
We stayed at this place for two nights in July 2021.
The hotel has a long history of almost 300 years. It is a nice blend of history and modern. Their spa facilities are also good. I loved various water rooms like relaxation room, meditation room and a massage room. They have hosted many prestigious guests, right from Karl Marx to Daniel Craig. They have golden bricks fixed on the pavement with the name of their esteemed guests.
Rooms were nice and Breakfast was also good.
The bond movie, casino royale and many other Hollywood movies have been filmed here.
Only negative was their in room service, our bath towels were not changed and when asked for it, the attitude of a chamber maid was unfriendly. Due to this, I would rate this hotel 3 stars. Such attitude of people really negates the good feel of the place.
Robin Hayek
25/06/2021
This is one place to stop in Karlovy Vary. Excellent service. Good coffee and Johann Georg Pupp's cake. Great combination.
Sachin Yadav
29/08/2020
Many popular personalities and celebrities have stayed at this hotel which promises a comfortable stay and an elegant feel.
Josh Kane
22/08/2020
Glamorous cafe on the corner, lovely cakes and coffee☕. The service immaculate and very professional. Love this place
Grigory Abionyan
18/08/2020
As a person with some significant experience in hospitality, I must say that this hotel did not meet my expectations mainly because of poor service. Let's look on it from mystery shopper perspective: no eye contact on arrival, needed to contact front desk clerks first because they were discussing something, then poor welcome speech without basic information about hotel, breakfast time and place, check-out procedure + person at reception didn't introduce himself.
Then we came to our room and recognized from the very beginning that one of the bathrooms seriously stinks with a cigarette smoke => immediately informed front desk clerk about this issue, but were said that it's pity and they cannot move us to another room (Monday is not the busiest day, right?) and will send housekeepers to improve a situation (they didn't come within next several hours, but knocked the door in the evening to ask if we need something. Since we had everything we just asked to check the bathroom and cleaner said that she felt this stink even from the corridor and promised to deliver this information to receptionists). We kept ventilation on until the very end, but it didn't disappear. This fact made me think that it is a long-term problem that is known by staff members, so they say sorry, but they don't.
Breakfast and spa were good, but I would like to give 1-star because of cold approach to guests and ignorance of basic accommodation norms that deeply disappeared us. Probably it's important to notice that we visited a hotel with a little kid and it was not the cheapest room type at all. Unfortunately, appearance in the film about James Bond is not the only thing to attract and provide unique or at least positive experience to the guests.