Overall an ok casino with good slots variety. Unfortunately very poor staff selection. From the beginning of my experience with my girlfriend, the middle-aged Latina (wish I remembered her name) that welcomed us in the reception, was very triggered since we were new guests that haven't been to the casino of Bern before and that meant she had to register us to their system (took her 3-4 minutes). Was very unfriendly and unprofessional and probably very unhappy with her job. The immigration offices on the greek islands has a warmer welcome to the Syrian refugees than this reception employee to her guests. But this wasn't the only case of unfriendly behaviour since we had mostly negative encounters with the people working there(smiling while talking to your guests is definitely not a contract term in this casino). There were some few exceptions (at the bar/restaurant of the casino everyone seemed very friendly and helpful). Overall good casino facilities, too bad we didn't enjoy our time there. Would suggest to drive an hour all the way to Zurich and spend your time/money on a much better (from all aspects) casino.