First time visiting Golden Nugget in Biloxi and will be the last. We spent the afternoon at the pool, the server walked past us several times, never spoke to us or asked if we wanted any drinks. Then once we realized how far the garage elevators were from the hotel, we asked the man at the entrance, if there were any closer. Instead of answering our question, he kept asking us if we were checked in and had a hotel room number yet. We just wanted to know if maybe we weren't seeing a closer elevator. To end the one night stay, I went down to Starbucks for a coffee, the girl stated she needed my I.D. to purchase a coffee with my debit card. I pulled my phone out and told her I have the LA Wallet (which is a LEGAL form of identification for Louisiana). She absolutely refused to even look at it and told me it wasn't accepted. Overall, very unprofessional at all levels of service here. We are frequent visitors of the Golden Nugget in Lake Charles Louisiana. Definitely not comparable.