Shawnna Hawkins
03/05/2021
The food is always good. We eat here quite often..the problem is with management.. We had a crazy experience last night.. a friend of mine visiting from Texas came down and we decided to enjoy a night gambling at Gold River. She tried to come In the door but was not allowed because her license was expired but she had on her phone the paperwork she is supposed to carry with the license to be legal.. she has another form of ID, which is her Texas security guard ID and yes it has a barcode on back.. the kid at the door didn't know what to do so he called the manager over and the manager refused to scan the ID.. He also said he couldn't look at the legal paperwork over the phone.. it needed to be a printed copy.. he refused to let her in!! She said I get on the airplanes with this.. He did not care he was rude and wanted to be right so we had no chance explaining anything to him.. He also told us that no casinos in the state would let us in.. well she had been to several, Guess what? we left and actually at this point wouldn't have went in because of such embarrassment and downgrading!! We went to a nearby town, went in with no problem, had a new casino card made with her ID, spent lots of money! I hit a small jackpot, The workers were friendly, The atmosphere was great, the hospitality was great. It was a place you would want to go on a night out and enjoy..I have never actually experienced such hospitality at Gold River on the floor!! So in all reality I guess I'm glad you treated us like dirt because I realized a couple new spots that actually enjoy and love having customers!! Yes as having businesses of my own where I have to be a public servant I am very very upset and had never experienced such ridiculous behavior!! It will be hard for any of us to come back!!