Trevor Bardarson
06/03/2021
Very disappointed!!! Been going to this casino for 20+ years. The hotel instituted a late check out fee we were unaware of. We left as soon as we found out but I still find an extra $50.04 charge on my visa card. I called to ask what it was and when I found out, I asked to have it removed. They told me I would have to wait for a call from the manager. The manager returned my call several hours later and would not budge. She stated they will follow policy and keep the charge. I stated they will lose me as a customer for life if they do. She seemed content to let that happen. Such as shame for that little casino! I had the choice of three other casinos within the same distance and wanted to give them the business for my birthday. My wife and I stayed in the hotel, ate in the steakhouse, gambled in the casino for many hours and this is how we are treated. Oh, well. I guess they don't need our business. I will never be back!