Carmen Andrews
18/05/2019
This cruiseline has gone downhill. I am a frequent Cunard cruuiser. Boarding at Southampton TheyI discovered they lost track of my platinum membership and blamed it on my travel agent. After waiting in a long line, a snippy woman said I would need to wait 4 hours for her to confirm my membership from California. In the meantime, they had issued me a nonfunctioning room key. So I needed to wait in two lines to finally get the proper key and my earned privileges. White Star Service is a myth. I plan to skip Cunard in the future. Worst Atlantic crossing ever!