Our stay here was truly excellent. Beginning with the staff who welcomed us at the reception, particularly Mr. Ahmad. He was truly amazing. We preferred a different room when we arrived and he helped us change the room very easily. He even arranged for an extra bed for our 6 year old to be brought in at no additional cost per night. Second, the restaurant here was the best! We spent two weeks in Egypt, in 4 different cities in 4 different hotels. Of all the 4, the restaurant here was the top! The management, food, hospitality and service was stellar! Even better than the service we had at the Hilton in the Hurghada resort, which was also great. Finally, they extended our check out until 3pm at no charge. We really recommend this place. The whole experience - management, staff, food, and service - was top notch!