Pedro Rosario
16/09/2020
just now on Google
Starting for all the service available when I reserved and thinking that following protocols I could hace a good time.
When I arrived they informed me that no gym, no shows, no motor sports due the COVID-19 were available. Understandable IF they specify that right at the website of the reservation. I get the room anyways first thing I noticed is a lot of mosquitoes in the room.
It seems common sense was not present since the gym was closed for Covid19 but the pool open were you can go and share all the fluids you normally share in a pool with a viral pandemic. I couldn't get any information or someone to take care of the mosquitoes in my room. The front desk had nothing to say than "im sorry there's nothing we can do".
Extremely frustrated I went back to the room and next day I returned the key very early and asked for a supervisor that supposedly shows up at 8am and never did.
I send a complaint to the General Director of the Hotel Jose M Espart Alberti and the first thing he gets a defensive position complaining of why I send 5 Emails in 2 days (3 of those asking questions HE asked). Anyways on Thursday he said by Monday he will have and answer for me. Today (Tuesday) still no answer and neither I care anymore..
BEFORE YOU MAKE A RESERVATION!
-Know all you have is bed and beach.
-MOSQUITOES REPELLENT??-️??-️??-️??-️
-Make sure you have all info in what is included.
-DO NOT WASTE YOUR TIME COMPLAINING.
1-no one knows anything
2-mrs Jose (Director) will open an "investigation" and never gets back to you.