Uka Bat
11/07/2021
Personnel and management were not friendly and didn't show respect to guests who didn't have reservation spots.
they asked us to wait in a different line and told us that we could enter when some people came out, although we waited around 2 hours, they didn't care about our presence,
every 15 minutes new people were coming with reservations and went in fast and easy, but not even one of us . were able to get in.
we were around maybe 20 people and not much but they were not willing to let us visit Casino.
also, they didn't tell us from the beginning that we couldn't get in but also they asked us to wait.
in the end, we all regret entering and left, although they saw all of us disappointed, still, lack of management didn't let us enjoy our weekend night.
It was so easy for a 10 yeas old adult to be able to manage this situation and make all happy. They were easily able to let each couple get in every 15minutes. that simple. but they didn't !!
between it was not mentioned in the Casino website or any other AD that it is necessary to reserve a spot for Casino. It was just recommended.
We went to Mont-Tremblant as tourists and we wanted to enjoy one hour in Casino as well, so for sure, not all people could plan an exact time to spend in the casino.
Pandemic and Corona is a good excuse for some companies to take advantage.