S P
03/05/2021
I visited Harrah's in downtown Joliet in April of 2021. I had just left Hollywood Joliet dissatisfied after being treated rudely by staff member JoAnn who was managing the table games and her manager John. The difference between customer service and civility of employees between the two casinos is like day and night. Harrah's is superb! Lively, welcoming atmosphere with machines that work without issues. On-floor eateries are well-staffed with good food. Parking is very safe and easy. Again, there is no comparison between the failed Hollywood Casino in Joliet and the Harrah's facility. Thank you, Harrah's!!! (Hollywood, hire better and get your act together!)